Pextra Cloud Services Inc ("Pextra," “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information we collect through our websites, mobile applications, online forms, communications, contractor portals, applicant systems, and related services (collectively, the “Services”).
This Privacy Policy describes how we collect, use, disclose, process, retain, secure, and protect information from visitors, customers, contractors, sales representatives, applicants, and other users of the Services. It applies to all users worldwide unless otherwise specified by applicable law.
By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
1. INFORMATION WE COLLECT
We collect information directly from you, automatically through your use of the Services, and from third parties.
A. Personal Information You Provide
- Full name and contact details (email address, phone number, mailing address)
- Business or professional information (company name, title, industry)
- Government-issued identification and identity verification documents
- Tax documentation (e.g., W-9, W-8BEN, or equivalent forms)
- Banking, payment, and financial account information
- Electronic signatures and consent records
- Communication content (emails, chat messages, support tickets, voice recordings where applicable)
- Any other information you voluntarily submit through forms, applications, or correspondence
B. Contractor, Applicant, and Sales Representative Information
In addition to the above, for contractors, applicants, and sales representatives we may collect:
- Work eligibility and authorization documents
- Background check or identity verification results (where permitted by law)
- Commission, payout, and performance records
- Lead activity logs, call recordings, and interaction metadata
- Login credentials, access logs, and system usage data
- Performance metrics and quality assurance evaluations
C. Automatically Collected Information
When you visit our websites, use our applications, or interact with our Services, we and our service providers may automatically collect:
- IP address and geolocation data (country, city level)
- Device identifiers, browser type and version, operating system
- Referring URLs, pages viewed, clickstream data, and session activity
- Time spent on pages, search terms, and interaction metrics
- Cookie identifiers, pixel tags, and similar tracking technologies
- Analytics and advertising identifiers
- Device and browser settings (language, time zone)
D. Other Sources
We may receive information from third-party partners, background check providers, payment processors, advertising networks, and public databases, where lawful.
2. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, web beacons, pixels, local storage, and similar technologies to:
- Enable essential functionality and security features
- Authenticate users and maintain sessions
- Personalize your experience
- Analyze traffic, usage patterns, and performance
- Detect and prevent fraud and abuse
- Deliver and measure advertising effectiveness
Types of Cookies:
- Essential Cookies: Required for the Services to function.
- Functional Cookies: Remember preferences and settings.
- Analytics Cookies: Help us understand usage (e.g., Google Analytics, Microsoft Clarity).
- Advertising Cookies: Track interests for targeted advertising (e.g., Meta/Facebook Pixel).
We work with third-party providers including Google Analytics, Meta Platforms, Microsoft Clarity, Cloudflare, and other analytics/advertising services.
You can manage cookie preferences through your browser settings or our cookie consent banner (where available). Note that disabling certain cookies may impair functionality.
We honor “Do Not Track” (DNT) signals where required by applicable law.
3. HOW WE USE YOUR INFORMATION
We use collected information for the following purposes:
- Providing, maintaining, and improving the Services
- Processing transactions, payments, and commissions
- Verifying identities and preventing fraud
- Managing contractor and applicant relationships
- Responding to inquiries and delivering customer support
- Communicating important updates, notices, and (with consent where required) marketing materials
- Conducting internal analytics, research, and product development
- Monitoring, securing, and optimizing platform performance
- Enforcing our Terms of Service and policies
- Complying with legal, regulatory, and tax obligations
- Protecting the rights, property, and safety of Pextra, our users, and the public
4. LEGAL BASIS FOR PROCESSING (WHERE APPLICABLE)
Depending on your location, we rely on one or more of the following legal bases:
- Your consent (which you may withdraw at any time)
- Performance of a contract with you
- Compliance with legal or regulatory obligations
- Legitimate business interests (e.g., fraud prevention, service improvement, security)
- Protection of vital interests or public interest (where relevant)
5. DISCLOSURE AND SHARING OF INFORMATION
We may share your information with:
- Service providers and vendors (hosting, cloud storage, payment processing, analytics, marketing, customer support, background checks)
- Professional advisors (legal, accounting, tax, compliance)
- Affiliates and subsidiaries within the Pextra group
- Business partners with whom you have explicitly engaged
- Government authorities, regulators, courts, or law enforcement when required by law or to protect rights and safety
- Potential acquirers or successors in the event of a merger, acquisition, reorganization, or asset sale
We do not sell personal information for monetary compensation. Any sharing for advertising or analytics purposes is subject to applicable opt-out rights and contractual restrictions.
6. DATA RETENTION
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. This typically includes a minimum retention period of one (1) year, with longer periods for:
- Tax, accounting, and regulatory records (often 7+ years)
- Fraud prevention and security investigations
- Contractual or legal dispute resolution
- Contractor and compliance records
After account closure or service termination, we may retain de-identified or aggregated data indefinitely and certain records as required or permitted by law. Upon request, we will delete or anonymize information where feasible, subject to legal exceptions.
7. DATA SECURITY
We implement and maintain commercially reasonable administrative, technical, physical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. These include encryption, access controls, firewalls, regular security assessments, and employee training.
Despite these efforts, no system is impenetrable. You acknowledge the inherent risks of transmitting and storing data over the internet.
In the event of a data breach that poses a significant risk to you, we will notify you and relevant authorities as required by applicable law.
8. CONTRACTOR AND COMMUNICATION MONITORING
By using Company systems or interacting as a contractor, applicant, or sales representative, you expressly acknowledge and consent to:
- Monitoring and recording of calls, emails, chats, and submissions
- Logging of activity, performance metrics, and access records
- Use of fraud detection and quality assurance systems
- Internal reviews for compliance, training, security, and legal purposes
All monitoring complies with applicable laws.
9. THIRD-PARTY SERVICES AND LINKS
Our Services may contain links to third-party websites, applications, or services. We are not responsible for their privacy practices, content, or security. We encourage you to review their privacy policies before providing any information.
10. CHILDREN’S PRIVACY
The Services are not directed to, nor intended for use by, individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child without parental consent, we will take steps to delete it promptly.
11. YOUR PRIVACY RIGHTS
Depending on your jurisdiction and subject to legal limitations and verification requirements, you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion or erasure
- Restrict or object to certain processing
- Receive your data in a portable format
- Withdraw consent (where processing is based on consent)
- Opt out of marketing communications (via unsubscribe link or direct request)
To exercise these rights, contact us at [email protected]. We will respond within the time required by applicable law and may request identity verification.
12. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. You may submit verifiable consumer requests via the contact information below. We will not discriminate against you for exercising these rights.
13. INTERNATIONAL USERS AND DATA TRANSFERS
Our Services are primarily operated and hosted in the United States. By using the Services, you consent to the transfer, processing, and storage of your information in the United States and other jurisdictions where our service providers operate. These jurisdictions may have different data protection standards than your country of residence.
We implement appropriate safeguards (such as Standard Contractual Clauses or equivalent measures) for international transfers where required by law.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted with an updated Effective Date. Your continued use of the Services after any changes constitutes acceptance of the updated Policy. We encourage you to review this page periodically.
15. CONTACT US
Pextra Cloud Services Inc Website: https://pextra.online Privacy Inquiries: [email protected]
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us using the information above.
By using the Services, you confirm that you have read, understood, and agree to this Privacy Policy.